Frequently Asked Questions
Below you will find answers to the questions we are asked most frequently.
Below you will find answers to the questions we are asked most frequently.
No, the Innovation Office gives practical answers to questions about existing regulatory framework and supervision, but no advice.
Some services require your personal data. We use this data exclusively for the purpose for which it is intended. We do not make your personal data available to third parties, without your explicit consent unless this is required by law. For example, the data can be used for investigation, if someone commits criminal acts or makes criminal statements.
No, the Innovation Office aims to assist market participants efficiently by providing quick, informal guidance to questions. The communication is therefore informal. For formal positions, we can refer you to the appropriate channels such as our department for market entries, or for institutions already under supervision, your assigned supervision.
No, the services of the Innovation Office are without any cost
You can contact the Innovation Office here!
No, anyone, regulated or not regulated firms and entrepreneurs can use the services of the Innovation Office.
No, the Innovation Office assists in offering practical guidance to help you navigate the regulatory landscape; however, we do not test innovative products or services.
• Information and answers to your questions
• Individual meetings
• Guidance in navigating the regulatory landscape
• Assistance in the process to obtain a license, dispensation, exemption, registration
We analyze your business model and guide you through the regulatory landscape. We explain and provide clarity on specific laws, regulations and policies relevant to you. We assist you in connecting with the appropriate department for options such as obtaining a license, dispensation, exemption or registration.
No, we do not share information from and about any specific requesting party. However, we may communicate about the interpretation of legislation and regulations. Updating these based on our experiences in the Innovation Office. When we publish aggregated information the number and types of questions received, this information is presented in a way that ensures it can never be traced back to any specific question, institution or individual.
If you have any questions not listed above, please submit your request to us using this form or send an e-mail to [email protected]. The Innovation Office strives to respond to the submitted requests as quickly as possible, but no later than 10 business days.